Frequently Asked Questions
Everything you need to know about your next mechanical keyboard upgrade.
How long does shipping take for in-stock items?
Orders for in-stock components and peripherals are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping varies by location.
What is the difference between a Group Buy and an In-Stock purchase?
A Group Buy is a pre-order for a product that hasn't been manufactured yet, allowing the community to reach a minimum order quantity. In-stock items are available in our warehouse and ready for immediate dispatch.
Do you offer a warranty on mechanical keyboard kits?
Yes, all our keyboard kits come with a 12-month manufacturer warranty covering PCB defects and hardware malfunctions, provided they have not been modified beyond standard assembly.
Can I return switches or keycaps if I don't like the feel?
We accept returns on unused and unopened switches and keycaps within 14 days of delivery. Due to the nature of the hobby, we cannot accept returns on items that have been soldered or mounted.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For larger custom builds, we also offer interest-free installment plans through select financing partners.
How do I track my order once it has shipped?
Once your order leaves our facility, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery progress.